Support

How can we help?

Most answers are here—billing goes through Apple, not us. Email only when the app itself is stuck.

Common questions

Who charges my card?: Apple—not Tasteful. All payments and refunds go through Apple In-App Purchase. We never see your payment details.
How do I cancel?: Open Settings on your iPhone → tap your name → Subscriptions → Tasteful → Cancel. Access continues until the end of your current trial or annual period.
How do I get a refund?: Visit reportaproblem.apple.com or contact Apple Support. Apple approves or denies refunds—we cannot issue refunds or calculate prorated amounts. Do not email us expecting a manual refund.
How does the 14-day trial work?: Start the trial in the app. Cancel in Settings → Subscriptions before day 14 to avoid being charged. After that, $10/year unless you cancel.
Does everyone in my household pay?: No. The household owner subscribes once; up to six registered members are covered while that subscription is active.

Can I use Tasteful without subscribing?: Yes—on your phone, locally. Log meals and decide from on-device data. Cloud sync, backup, multi-device access, and household sharing require an active plan.
What is a household?: The people you regularly eat and plan meals with—partners, roommates, co-parents, or just you. One subscription covers one household’s cloud access.
Sync isn’t working—what should I try?: Confirm you have an active subscription, are signed in, and have network access. Force-quit and reopen the app. If it persists, email us with your iOS version and a short description—we’ll help with the app, not billing.

How do I delete my account and data?: Email support@tasteful.to with subject “Privacy Request” from the address tied to your account. Self-service deletion is rolling out in the app.
Can I export my data?: Email support@tasteful.to to request a copy. Automated export may not be available yet.
Do you sell my data or show ads?: No. We do not sell personal information or run behavioral ad networks in the app. See our Privacy Policy for details.

Email support@tasteful.to for app help—sync, bugs, account deletion, data export. We check this inbox on a human schedule, not 24/7 chat.

Not for billing: refunds and charges go through Apple only (reportaproblem.apple.com).